Store Policy

Customer Care

Soulla Petrou's photography work spans over 3 decades. This is the first time during lockdown she has had the time to go through her vast archive and pull out images for customers to collect as limited edition prints or at a more affordable but smaller size open edition prints.

Both the limited edition and open edition prints are made to the highest standards and overseen by Soulla. All prints are embossed with Soulla's stamp and signed and come with a certificate of authenticity. Only the limited edition prints are numbered and therefore more collectable due to their reduced numbers.

All one off original works of art in acrylic or oils on canvas are also signed and come with a certificate of authenticity.

If you have any questions please contact info@soullapetrou-art.com

Payment Methods

- CREDIT / DEBIT CARDS
- PAYPAL
APPLE PAY

 
Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

  • We will only retain personal information as long as necessary for the fulfillment of those purposes.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Terms & Conditions

This agreement applies as between you, the User of this Web Site and Soulla Petrou Ltd, the owner(s) of this Web Site. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these Terms and Conditions, you should stop using the Web Site immediately.

No part of this Web Site is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

1. Age Restrictions
Persons under the age of 18 should use this Web Site only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

2. Business Customers
These Terms and Conditions also apply to customers buying Goods in the course of business.

3. International Customers
If Goods are being ordered from outside Soulla Petrou Ltd’s country of residence, import duties and taxes may be incurred once your Goods reach their destination. Soulla Petrou Ltd is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Soulla Petrou Ltd cannot guarantee that the packaging of your Goods will be free of signs of tampering.

4. Intellectual Property
4.1 All Content included on the Web Site, including, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Soulla Petrou Ltd. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

5. You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by Soulla Petrou Ltd.

6. Intellectual Property
6.1 All Intellectual Property rights including, but not limited to, Copyright and Trademarks, of the images, prints and works of art and the descriptions belong to Soulla Petrou Ltd.

6.2 You may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise given express written permission to do so by Soulla Petrou Ltd.

7. Links to this Web Site
Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site Soulla Petrou Ltd without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Soulla Petrou Ltd. To find out more please contact us by email at info@soullapetrou-art.com

8. Use of Communications Facilities
8.1 When using the enquiry form or any other System on the Web Site you should do so in accordance with the following rules:

8.1.1 You must not use obscene or vulgar language;

8.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

8.1.3 You must not submit Content that is intended to promote or incite violence;

8.1.4 It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;

8.1.5 The means by which you identify yourself must not violate these terms of use or any applicable laws;

8.1.6 You must not impersonate other people, particularly employees and representatives of Soulla Petrou Ltd or our affiliates; and

8.1.7 You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.

8.2 You acknowledge that Soulla Petrou Ltd reserves the right to monitor any and all communications made to us or using our System.

9. Accounts
9.1 In order to purchase Goods on this website you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Web Site as we may not require payment information until you wish to make a purchase. By continuing to use this Web Site you represent and warrant that:

9.1.1 all information you submit is accurate and truthful;

9.1.2 you have permission to submit Payment Information where permission may be required; and

9.1.3 you will keep this information accurate and up-to-date.

Your creation of an Account is further affirmation of your representation and warranty.

9.2 It is recommended that you do not share your Account details, particularly your username and password.Soulla Petrou Ltd accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

9.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact Soulla Petrou Ltd immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Soulla Petrou Ltd accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.

9.4 When choosing your username you are required to adhere to the terms set out above in Clause 8. Any failure to do so could result in the suspension and/or deletion of your Account.

10. Termination and Cancellation
10.1 Either Soulla Petrou Ltd or you may terminate your Account. If Soulla Petrou Ltd terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

10.2 If Soulla Petrou Ltd terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.

10.3 Soulla Petrou Ltd reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

10.4 If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.

10.5 If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

11. Goods, Pricing and Availability
11.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Soulla Petrou Ltd correspond to the actual Goods, Soulla Petrou Ltd is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to Clause 13 for incorrect Goods.

11.2 Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features] of the Goods that you are purchasing.

11.3 Soulla Petrou Ltd does not represent or warrant that such Goods will be available. Stock indications are provided on the Web Site however these may not take into account sales that have taken place during your visit to the website.

11.4 All pricing information on the Web Site is correct at the time of going online. Soulla Petrou Ltd reserves the right to change prices and alter or remove any special offers from time to time and as necessary.

11.5 In the event that prices are changed during the period between an order being placed for Goods and Soulla Petrou Ltd processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;

11.6 All prices on the Web Site have VAT added at check out if you are a UK based customer. Soulla Petrou Ltd’s VAT number is 467 7531 12. Goods sent outside of the UK are Zero rated for UK VAT but import VAT  and other taxes may be due in your country of residence and are your responsibility.Please refer to Clause 3.

12. Delivery
12.1 Soulla Petrou Ltd will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.

12.2 If Soulla Petrou Ltd receives no communication from you, within 7 days of delivery regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.

13. Returns Policy
Soulla Petrou Ltd does not offer refunds on unwanted print purchases. Soulla Petrou Ltd will offer a replacement on goods damaged in transit if notification is received within 7 days of receipt of the goods and photographic evidence of damage is provided. Refunds will be offered if no replacement can be made.  

14. Privacy
Use of the Web Site is also governed by our http://www.soullapetrou-art.com which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the link to this section.

15. Disclaimers
15.1 Soulla Petrou Ltd makes no warranty or representation that the website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

15.2 No part of this website is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.

15.3 No part of this website is intended to constitute a contractual offer capable of acceptance.

16. Changes to the Service and these Terms and Conditions
Soulla Petrou Ltd reserves the right to change the website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the website following the changes. If Soulla Petrou Ltd is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

17. Availability of the Web Site
The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

Soulla Petrou Ltd accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

18. Limitation of Liability
18.1 To the maximum extent permitted by law, Soulla Petrou Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the website or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.

18.2 Nothing in these Terms and Conditions excludes or restricts Soulla Petrou Ltd’s liability for death or personal injury resulting from any negligence or fraud on the part of Soulla Petrou Ltd.

18.3 Nothing in these Terms and Conditions excludes or restricts Soulla Petrou Ltd’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the website.

18.4 Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

19. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

20. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

21. Notices
All notices / communications shall be given to by email to info@soullapetrou-art.com. The day of sending the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

22. Law and Jurisdiction
These terms and conditions and the relationship between you and Soulla Petrou Ltd shall be governed by and construed in accordance with the Law of England and Wales and Soulla Petrou Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.